Help Desk

GT Global Services – Easy Care Help Desk

At GT Global services we understand that keeping your IT services current, compliant and highly secure can be a challenge for some small to mid-size businesses.  It’s not surprising then that many organizations just like yours are reaching out to external experts, like us, for help. Here are some of the key areas that we can support your business.

Coverage:

Relax, we’ve got you covered with Live Answer telephone, email and chat for end user and administration support.  Workstations and Servers. Storage, Backup, Data recovery.  Office 365 and GSuite. We’ve got it all.

Work from anywhere support.  Purchase, Image and Manage endpoints for office or remote locations in a secure and controlled environment.  Fast turn-around to add, delete or change user or administrator requirements.

Looking to Co-manage.  We are happy to deal with your remote workers while you focus on your bricks and mortar team.  Overflow Help Desk is one of our most popular products.

Convenience:

Remote monitoring and endpoint protection ensure the highest level of support for your users all viewed through a single pane of glass to minimize and mitigate any issues which may arise.

We provide full reporting of all Help Desk activity, so you are fully aware of all the Help Desk activity and resolutions.  We take a very proactive approach to ward off unforeseen problems, but when they do occur, we are ready.

We can source, image and ship any devices across North America so that as you right size your organization, you are always prepared.

Compliance:

Many organizations find it challenging to navigate compliance regulations related to IT policies and procedures. As security breaches are increasing daily is has never been more important to keep your digital assets safe.   We will ensure that you are fully compliant, by automating the compliance process.   Many CyberSecurity Insurance companies will deny claims if you are deemed to be non-compliant.

Most data breaches stem from lack of awareness from employees.   Cybersecurity Awareness Training is specifically designed to educate your workforce—because employees who recognize phishing, avoid online scams and understand internet best practices add a vital layer of protection for your business.  A 90-minute course to protect you business against cybersecurity attacks.

Exclusive or Co-managed Support

GT Global Services is an extension of your organization.  Whether you want us to assume all of your IT requirements or co-manage with you we are available for whatever resources you require.  We have an extensive team of specialists in a vast portfolio of products and services ready to assist.

Our Help Desk Offering Includes:

Elite Service:

• 24 x 7 x 365 Live Answer Help Desk – Users and Administrators
• Remote Monitoring and Management
• End Point Protection
• Multifactor Authentication
• Data Storage and Backup
• CyberSecurity Awareness Training

Premium Service:

• Weekdays 8:00am- 6:00pm

• Same great coverage as our Elite service for those who need business our only coverage

Per Ticket Service:

• Weekdays 8:00am-6:00pm

• Same great coverage as our Premium service but designed for those who have low volume or need assistance with remote workers.

Connect with us and let us know how we can help.