IT Support Specialist
Permanent Full Time
Location: Remote (USA)
At GT Global Services, we help businesses across the US and Canada with IT, IoT, and purpose-built networks. This role sits on the operations side of that work: remote support for device installations and sensor calibrations, troubleshooting as issues arise, and analyzing the data collected, alongside cross-functional operations teams.
You’ll provide remote support for device installations and sensor calibrations, troubleshoot issues as they arise, and analyze the data collected — all while working alongside dynamic, cross-functional operations teams.
Responsibilities:
• Provide remote assistance during device installations and maintenance
• Serve as first responder for installation, power, network, and setup issues
• Respond to and resolve support tickets within established SLAs
• Perform sensor calibration using proprietary tools to ensure data accuracy
• Analyze collected data and collaborate with internal and external teams to resolve issues
• Support and troubleshoot Microsoft applications and Dynamics 365 (D365) for end users
• Provide basic OS support (Windows/macOS) and remote desktop troubleshooting
• Maintain detailed documentation of installation and calibration activities, contributing to a comprehensive knowledge base
Qualifications:
• At least 2 years of experience in networking and infrastructure
• Networking certification required (e.g., CCNA or equivalent basic networking certification)
• 1+ years of experience in a technical support or help desk role
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management)
• Strong customer service orientation and ability to explain technical issues clearly to non-technical users
• Strong problem-solving instincts, initiative, and eagerness to work with unfamiliar systems
• Well-versed in Microsoft applications and Dynamics 365 (D365) app support
• Excellent communication skills and the ability to thrive in a collaborative, team-driven environment
• Adaptability and flexibility to respond quickly to changing priorities
• Hands-on experience with IoT development and prototyping
• Preferred: proficiency in programming languages such as Python, SQL, and JavaScript
How to apply: Submit your application using the online form below, or email your resume and cover letter to jobs@gtglobal.ca . The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. GT is an equal opportunity employer.
